Examination Policy

This policy explains how final exams work on NorthPath Training, how supervised exams are reviewed, and how certificates are issued and appealed.

• Standard exams. Most courses end with an online exam that you write on your own, without identity verification or supervision.
• Supervised exams. Some courses, such as the supervisor and employer courses, require a supervised exam. The course page tells you before you enroll if a course has one.

Each course sets its own number of questions, time limit, passing score, and minimum study time before the exam unlocks. You can see these settings on the course before you start the exam. Approved accommodations may add extra time.

Before a supervised exam you will:

1. Take a photo of a valid government-issued photo ID.

2. Take a separate selfie (do not hold the ID in the selfie).

3. Slowly turn your camera to show the room, and share your screen.

During the exam, the platform takes still webcam photos and still screen captures at intervals, plus a final webcam photo when you submit. It does not record continuous video or audio.

Automated software may compare your ID photo, your selfie, and a sample of the webcam photos to help a reviewer notice problems. The software never decides the outcome. A trained person reviews every supervised exam with a passing score before a certificate is issued.

Images are stored in Canada and deleted 90 days after the review decision, unless an appeal, investigation, or legal obligation requires us to keep them longer. See our Privacy Policy for details.

• Write the exam yourself, alone, without help from anyone.
• Do not use notes, other websites, other devices, or AI tools unless the course says they are allowed.
• Do not copy, photograph, record, or share exam questions.
• In supervised exams, keep your face visible and stay in front of the camera.

Your score and result appear when you submit. Supervised exams with a passing score show as "under review" until the review is complete. If you do not pass, you can retake the exam according to the course settings, while your access period is active.

If we find that an exam broke these rules, we may reject the attempt, ask you to retake it, delay or deny the certificate, or revoke a certificate already issued. Serious or repeated problems may lead to closing the account. We will tell you the reason by email.

When you pass (and, for supervised exams, after the review is approved), we issue a certificate with a unique number. You can download it from your dashboard, and anyone can check it on our verification page. A certificate shows that you completed the course on our platform; see our Terms of Use for what it does and does not mean.

You can appeal a rejected exam, a delayed or denied certificate, or a revoked certificate within 10 business days of being told about the decision. Write to support@northpathtraining.ca with the subject "Exam appeal" and include your name, account email, exam date, certificate number (if any), what happened, and any supporting information. A person who did not make the original decision will review it. We aim to reply within 5 business days of receiving a complete appeal.

If you need extra time or another accommodation, ask before your exam through your course page or by writing to support@northpathtraining.ca. See our Accessibility Policy.